Returns

No Quibble Guarantee

We want you to be 100% happy with your product so if for any reason you aren’t pleased return the goods to us within 28 days and we will happily refund or exchange your goods including the postage costs.

How to Return or Exchange:

1. There is no need to telephone us when sending us a return.

2. Please download our returns form and fill it out noting whether you would like an exchange or a refund.

3. Please send the parcel to:

Moon Climbing,
C/O WTDS
46 Castle Mills
Aynam Road
Kendal
LA9 7DE

 

North American customers, please return items to:
Moon Climbing Ltd
Rab USA. Lowe Alpine
638 So. Taylor Ave Unit 1
Louisville, CO 80027
USA

4. Please take your parcel(s) to your nearest post office and always retain proof of postage. Unless they are defective, goods are returned at your own expense. Please use regular normal post and don't send by recorded or special delivery.

5. We will write to confirm your return has been processed. You will receive your refund credit, (or cheque or exchange order) within two to three weeks after you post the goods back to us.

NOTE: Sale items cannot be refunded. If you wish to return your sale goods a credit note for the amount will be issued.